Change Your Payment Gateway/Processor

By Mark | Updated

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Revel offers you the flexibility to change payment processors and gateways to take advantage of lower rates.


Contents


Compatible Gateways

Below are payment gateways that integrate with Revel but require a separate credit card processor:

  • USAePay
  • FreedomPay
  • Verifone

Australian Payment Gateways:

  • Tyro Payments
  • Quest Payments
  • WestPac

The following integrate with Revel and act as both a processor and a gateway:

  • Vantiv - Mercury
  • World Pay
  • Moneris (Canadian Clients Only)

Gateway Changes

Because each card swipe is configured for its unique gateway, if you want to change your payment gateway, you'll first need to purchase new card swipes encrypted for your new gateway. (Our recommendation: if you purchase the new card swipes from us, we can ensure that they ship with the correct encryption; card swipes cannot be re-encrypted.) As a rule of thumb, you'll want to have your card swipes and new gateway account set up before scheduling any changes with Revel. Once this is done, you can email paymentprocessing@revelsystems.com to perform the change.

To change your gateway:

  1. Make sure you have your new card swipes and your new gateway account set up first.
  2. Email paymentprocessing@revelsystems.com to perform the change. 
  3. Our Operations team will ask you to batch out all transactions that may be pending, suspend all credit card activity and install the new card swipes.
  4. Once operations has performed the necessary changes on the backend, refresh the POS to implement the change. 

To purchase a new card swipe(s) and schedule the update, please email paymentprocessing@revelsystems.com with the following details:

  • Revel URL
  • Establishment Number
  • Current Payment Gateway
  • New Payment Gateway
  • New VAR sheet (USAePay/Freedom Pay only) - please attach to this email
  • New Dealer Letter (Vantiv/Mercury only) - please attach to this email
  • Time to make the update* (Monday - Friday, 9am - 5pm Pacific time)

* Note that you will need to run the batch process, suspend credit card activity, replace the card swipe(s), and reboot the Revel POS app during the update window.


Processor Changes

If your payment processor is USAePay or FreedomPay, new card swipes are not required, as the gateway will remain the same. For processor changes, you will need to schedule a time with our operations team AND your gateway to update your VAR information. 

To change your processor:

  1. Email paymentprocessing@revelsystems.com to perform the change. 
  2. Our Operations team will ask you to batch out all transactions that may be pending, suspend all credit card activity and install the new card swipes (if applicable).
  3. Once operations has performed the necessary changes on the backend, refresh the POS to implement the change. 

To schedule the update, please email paymentprocessing@revelsystems.com with the following details:

  • Revel URL
  • Establishment Number
  • Current Payment Processor
  • New Payment Processor
  • New VAR sheet (USAePay/Freedom Pay only) - please attach to this email
  • Time to make the update* (Monday - Friday, 9am - 5pm Pacific time)

* Note that you will need to run the batch process, suspend credit card activity, replace the card swipe(s), and reboot the Revel POS app during the update window.


Scheduling links

Basic Processor/Gateway Changes:

https://calendly.com/payment-processing/processor-change-request/

TriPOS Processor Changes:

https://calendly.com/payment-processing/vantiv-tripos-processor-change-request/

Revel Advantage Processor Changes:

https://calendly.com/payment-processing/revel-advantage-processor-change-request/



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