Welcome to the Revel Support Center

Overview

We make it easy to bring Como Sense loyalty and rewards programs to your Revel Point of Sale. 

With our Como loyalty integration, your customers can easily track and redeem Como rewards from the Revel Customer Display System (CDS) screen. 

Contents

• Management Console Settings
• Como on the Point of Sale
• Como on the Customer Display System (CDS)*

Management Console Settings

To use Como Loyalty with Revel, you must first activate this setting in the Management Console. To do so, use the steps below:

1. From the Management Console (yoursubdomain.revelup.com), navigate to Settings.
2. Clear Selections and search for Como.
3. Check the box on the left for the available settings to appear on the right. 
4. Check the box to Activate the setting and input your Como Joining Code: 
5. Save when finished. 
6. Refresh your Point of Sale for changes to affect. 

Como on the Point of Sale

Once Como is activated in the Management Console and you refresh each Point of Sale, you will be able to track customer info. To do so, use the steps below: 

1. From the Point of Sale, within an order, tap Pay at the bottom of the order.
2. Choose Redeem Rewards. This will open up the COMO actions window. 
3. From the Point of Sale, customers can:  
   • Use Code (does not require information about a Como account; just allows the customer to redeem a code). The customer may scan a QR code or manually enter it in. This code is then applied to the order:
   • Sign in using their Como account credentials:
   • After the customer has signed in to their Como account, they can perform one of three functions:
     • A list of available gifts
     • Use a QR code
     • Pay using their Como loyalty account

Como on the Customer Display System (CDS)*

Once Como is activated in the Management Console and you refresh each Point of Sale; if you have a CDS, the changes will push to this automatically. Then, you will be able to track Como customer info using the steps below: 

1. From the Point of Sale, within an order, tap Pay at the bottom of the order. 
2. If the customer wants to enter their info on the CDS, they can choose Earn Rewards on the CDS. This will open up the COMO actions window on the CDS. If the cashier enters the customer info on the Point of Sale, see below. **
3. CDS displays Input screen and suggests to input phone number and tap Submit. Note, if user enters an Invalid number on the CDS - there are 2 cases:
   1. If Joining Item is not configured, the CDS will show an error:
   2. If Joining Item is configured, the Point of Sale will display "Customer not found. Add member to the club?". If confirm is selected, CDS will hide the input screen. If cancel is selected, CDS will show same error as above.
4. Request goes to the Point of Sale, which fetches the Como user by phone number and attaches to order. A response will display on the CDS with member info. 
5. CDS will hide the input screen and display message in top right corner (it contains call name, points balance)

**If the cashier enters the customer info on the Point of Sale, a message will appear on the CDS with the customer's info (call name, Como point balance, etc.). The CDS will hide the customer input screen, including the Earn Rewards button and the member info will display in the upper right corner on the CDS. 

NOTE: This feature is currently only available on CDS 1.0; it will be released on CDS XT at a later date. 

ADDITIONAL NOTE: COMO loyalty is not intended to work with "Allow customer creation on CDS" setting enabled (found in the Management Console > Settings). This setting was only designed to work in tandem with Revel loyalty program.