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Requirements for Auto Capture

By Deric

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To use Revel’s auto capture feature, ALL of the following settings and processes need to be enabled and followed carefully. If these requirements and recommendations are not followed, it may result in issues with capturing payments.

Contents


General Requirements

  • Each iPad must have the Revel Point of Sale app open. Users are not required to be logged into the app.
  • Do not allow iPads to go to sleep before closing out at the end of the night. Pressing the power button (at the top of the iPad) once to turn the display black is actually putting the iPad to sleep.
  • Revel recommends NOT to use guided access if you use Auto Capture.
  • Revel recommends NOT to use a passcode to lock the iPad if using Auto Capture.

Enable Push Notifications

Push Notifications need to be enabled for the Revel Point of Sale app on ALL stations. This setting can be found on your iPad's Settings:

    1. Navigate to the Settings app on the iPad.
    2. Select "Notifications" on the menu on the left of the screen.
    3. Select the Revel POS app.
    4. Swipe the button to the right of "Allow Notifications" so that it is now green next to the button.
    5. Ensure that all notification types are enabled. by swiping the buttons to the right.
    6. Repeat steps 1-5 for EACH POS (iPad).

Disable Auto-Lock

The iPad's Setting "Auto Lock" needs to be set to "Never" on ALL stations. This setting can be found on the iPad's Settings:

    1. Navigate to the Settings app on the iPad.
    2. Select "Display & Brightness" on the menu on the left of the screen.
    3. Select "Auto-Lock" and set it to "Never".
    4. Select "Display & Brightness" in Blue text at the top of the screen to save this settings change.

Wifi and Networking Requirements

  • ALL POS stations (iPads) need to be powered on and connected to WiFi/AEC.
  • The POS stations need to be in direct line of sight with the access points. Storing the POS stations/Mobile Order takers in a cabinet, drawer, or back office may take the iPad outside of the direct line of sight from the APs. Thus, disconnecting the iPad from Wi-Fi.
  • If the iPad is not connected to Wi-Fi/AEC and/or temporarily drops Wi-Fi/AEC connectivity at the time Auto Capture triggers then the batch will NOT be ran.


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