Epson TM-U220B

By Neal | Updated

Key Features:
  • The Epson TM-U220B (also known as Epson U220) is designed to print kitchen tickets.  It is an impact-style printer that uses replaceable ink cartridges.  It is more suited for use in kitchens than thermal printers, due to temperature considerations.
  • A variety of kitchen print settings can be adjusted in the management console in Settings > Kitchen View/Kitchen Print
  • It is possible to print modifiers and special requests in red, click here to find out how. 
  • This printer is not designed to print guest checks or POS receipts and should only be used for kitchen tickets
  • Can only print Arabic numerals (0-9) and Roman Characters (A-Z).  Other languages and characters are not supported
Hardware Setup:
  • If your printer was purchased from Revel, it should be pre-configured and ready to be connected.  There are three ports on the back of your printer.  An ethernet, RJ-11 (phone jack, this is not used) and power connection. epsonu220back.JPGSteps to connect it are as follows:
  1. Connect the included power supply to the circular power connection on the back of the printer.
  2. Connect a Cat5e or Cat6 ethernet cable to the ethernet port on the back of the printer.  Connect the other end to a numbered port on your Revel router, or a network switch that is connected to the router.
Basic Troubleshooting & Common Issues:
  • Kitchen tickets do not print and POS Gives error “Printer Not Responding” 
    • Check if the printer has paper
    • Check if the power lights are lit up on the front of the printer
    • Ensure the POS is connected to the Revel network
    • Power cycle the printer (turn it off for 10 seconds, then back on)
    • Ensure the ethernet cable is firmly connected on both ends
    • Check the Ethernet port LED status lights.  Green indicates the port is connected, flashing amber indicates network activity.
    • Ensure the ethernet cable is connected to your Revel router or a switch that is connected to the router.
    • Replace the ethernet cable connecting the printer
    • Ensure the IP address found in POS > Settings > About, matches the IP address printed directly from the printer.  To check the IP address of the printer: with the printer powered on, press and hold the ‘reset’ button on the back of the printer.  A configuration sheet will print that displays its’ IP address.

  •  Kitchen Tickets do not print and no error message is given:
    • Confirm you have the printer assigned to your products. For steps to do this, click here.
    • Ensure that "Management console > Settings > Kitchen View/Kitchen Print > Dining Option Printers” is either blank, or this printer is correctly assigned.
    • Ensure the printer is not excluded from the POS, in "Management Console > Establishment > Stations > Station Details > Printing > Excluded kitchen Printers"
    • Ensure there is not another device on your Revel network with the same IP address as the printer

  •  A red strip prints along one edge of all tickets
    • See section “Changing the ink cartridge”

  • If text printed on tickets is too small, you can adjust the text size on the POS.  Navigate to POS Settings > Printers.  Here you will see a list of your printers with a ‘Font Size’ option next to each. You may choose between “Normal” and “Large"
  • If the printer prints long tickets full of nonsensical characters.  Ensure that you do not have a POS receipt printer redirected to your kitchen printer in POS > Settings > Printers.  This printer is not designed to print POS receipts.

  • If the printer needs to be factory reset or reconfigured, please refer to this article

  • If the printer is printing only in red or a mixed combination of red and black that you have not set according to your Settings, most likely this is due to the ribbon being misaligned. Follow the steps under "Changing the Ink Cartridge" to ensure the ribbon has been assembled correctly.
Changing the Ink Cartridge:
  • The Epson U220 uses replaceable ink cartridges, when low on ink, a red line will be printed down the side on all tickets
  • To change the cartridge:
    • 1. Gently lift the release lever on the top of the device.  Indicated by a triangle. This will open the top-half of the printer housing. change_ink1.JPG
    • 2. The lower half of the printer housing can now be opened, revealing the ink cartridge inside change_ink2.JPGchange_ink3.JPG
    • 3. Gently lift the ink cartridge to remove it change_ink4.JPG
    • 4. Insert a new ink cartridge.  Ensure that the ribbon slides into the space between the metal cover and toothed paper cutter, indicated in this photo change_ink4.JPG
    • 5. Turn the plastic wheel on the cartridge, to ensure it is tightened and aligned
    • 6. Close the lower half of the printer cover, then top half.

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