- The Epson TM-U220B (also known as Epson U220) is designed to print kitchen tickets. It is an impact-style printer that uses replaceable ink cartridges. It is more suited for use in kitchens than thermal printers, due to temperature considerations.
- A variety of kitchen print settings can be adjusted in the management console in Settings > Kitchen View/Kitchen Print
- It is possible to print modifiers and special requests in red, click here to find out how.
- This printer is not designed to print guest checks or POS receipts and should only be used for kitchen tickets
- Can only print Arabic numerals (0-9) and Roman Characters (A-Z). Other languages and characters are not supported
- If your printer was purchased from Revel, it should be pre-configured and ready to be connected. There are three ports on the back of your printer. An ethernet, RJ-11 (phone jack, this is not used) and power connection. Steps to connect it are as follows:
- Connect the included power supply to the circular power connection on the back of the printer.
- Connect a Cat5e or Cat6 ethernet cable to the ethernet port on the back of the printer. Connect the other end to a numbered port on your Revel router, or a network switch that is connected to the router.
Basic Troubleshooting & Common Issues:
- Kitchen tickets do not print and POS Gives error “Printer Not Responding”
- Check if the printer has paper
- Check if the power lights are lit up on the front of the printer
- Ensure the POS is connected to the Revel network
- Power cycle the printer (turn it off for 10 seconds, then back on)
- Ensure the ethernet cable is firmly connected on both ends
- Check the Ethernet port LED status lights. Green indicates the port is connected, flashing amber indicates network activity.
- Ensure the ethernet cable is connected to your Revel router or a switch that is connected to the router.
- Replace the ethernet cable connecting the printer
- Ensure the IP address found in POS > Settings > About, matches the IP address printed directly from the printer. To check the IP address of the printer: with the printer powered on, press and hold the ‘reset’ button on the back of the printer. A configuration sheet will print that displays its’ IP address.
- Kitchen Tickets do not print and no error message is given:
- Confirm you have the printer assigned to your products. For steps to do this, click here.
- Ensure that "Management console > Settings > Kitchen View/Kitchen Print > Dining Option Printers” is either blank, or this printer is correctly assigned.
- Ensure the printer is not excluded from the POS, in "Management Console > Establishment > Stations > Station Details > Printing > Excluded kitchen Printers"
- Ensure there is not another device on your Revel network with the same IP address as the printer
- A red strip prints along one edge of all tickets
- See section “Changing the ink cartridge”
- If text printed on tickets is too small, you can adjust the text size on the POS. Navigate to POS Settings > Printers. Here you will see a list of your printers with a ‘Font Size’ option next to each. You may choose between “Normal” and “Large"
- If the printer prints long tickets full of nonsensical characters. Ensure that you do not have a POS receipt printer redirected to your kitchen printer in POS > Settings > Printers. This printer is not designed to print POS receipts.
- If the printer needs to be factory reset or reconfigured, please refer to this article.
Changing the Ink Cartridge:
- The Epson U220 uses replaceable ink cartridges, when low on ink, a red line will be printed down the side on all tickets
- To change the cartridge:
- 1. Gently lift the release lever on the top of the device. Indicated by a triangle. This will open the top-half of the printer housing.
- 2. The lower half of the printer housing can now be opened, revealing the ink cartridge inside
- 3. Gently lift the ink cartridge to remove it
- 4. Insert a new ink cartridge. Ensure that the ribbon slides into the space between the metal cover and toothed paper cutter, indicated in this photo
- 5. Turn the plastic wheel on the cartridge, to ensure it is tightened and aligned
- 6. Close the lower half of the printer cover, then top half.