Welcome to the Revel Support Center

How Can We Help?

Tips to Ensure Constant AP Connectivity

By Wilson | Updated

Rules of thumb for Double-Channel AP placement (disc version):

1) The access point should be in complete line of sight view to all the iPads unless you have multiple access points, in which case the access point should have line of sight view to all the iPads that it will be communicating with.
2) The access point should be raised onto a ceiling or a ceiling-like platform so that the unit is parallel to the ground and the light is facing down towards the ground. There is a bracket included with the access point to help assist in hanging the unit.
3) The access point should be within 20 feet of the iPads
4) The access point should NOT be in a drawer, on a shelf, or under counters The better the network hardware is setup, the better things will run overall.

We understand some of these may be challenging given the layout of your establishment, but it should greatly improve the network.


Rules of thumb for Single-Channel AP placement (walkie talkie version):

1) The access point should be in complete line of sight view to all the iPads unless you have multiple access points, in which case the access point should have line of sight view to all the iPads that it will be communicating with.
2) The access point should be raised and hung so that the antennas are parallel to a wall and it should be at least six feet off of the ground. There is a bracket included with the access point.
3) The access point should be within 20 feet of the iPads
4) The access point should NOT be in a drawer, on a shelf, or under counters The better the network hardware is setup, the better things will run overall.

We understand some of these may be challenging given the layout of your establishment, but it should greatly improve the network.


Have more questions? Submit a request

Tips to Ensure Constant AP Connectivity

By Wilson | Updated

Follow

Rules of thumb for Double-Channel AP placement (disc version):

1) The access point should be in complete line of sight view to all the iPads unless you have multiple access points, in which case the access point should have line of sight view to all the iPads that it will be communicating with.
2) The access point should be raised onto a ceiling or a ceiling-like platform so that the unit is parallel to the ground and the light is facing down towards the ground. There is a bracket included with the access point to help assist in hanging the unit.
3) The access point should be within 20 feet of the iPads
4) The access point should NOT be in a drawer, on a shelf, or under counters The better the network hardware is setup, the better things will run overall.

We understand some of these may be challenging given the layout of your establishment, but it should greatly improve the network.


Rules of thumb for Single-Channel AP placement (walkie talkie version):

1) The access point should be in complete line of sight view to all the iPads unless you have multiple access points, in which case the access point should have line of sight view to all the iPads that it will be communicating with.
2) The access point should be raised and hung so that the antennas are parallel to a wall and it should be at least six feet off of the ground. There is a bracket included with the access point.
3) The access point should be within 20 feet of the iPads
4) The access point should NOT be in a drawer, on a shelf, or under counters The better the network hardware is setup, the better things will run overall.

We understand some of these may be challenging given the layout of your establishment, but it should greatly improve the network.

prev Next Article

Log in to your Management Console

Let the data inform your business decisions

Can't find what you're looking for?

Help is right around the corner!

Submit a Ticket Other Options

Sign up for our newsletter to receive monthly revel updates

Thanks for signing up!

Want to request a new feature? Click here!
Powered by Zendesk