Star Bluetooth Printer Not Printing

By Ron | Updated

Follow
Star Bluetooth Printer Troubleshooting
 
  • Ensure the printer is not redirected.  On the POS, navigate to Settings > Printers.  Here you will see a list of printers with a “Redirect” toggle for each.  Make sure this is switched off for your Star Bluetooth printer.
 
  • Force-close the POS app and reopen it.  Double-tap the home button and swipe up on the Revel POS app to close it.  Reopen the POS app and tap ‘Refresh’ at the login screen.
 
  • Ensure the printer is assigned to the POS station in the management console. Navigate to "Establishment > Stations > Peripherals > Printer” to find what printer is assigned.
 
  • Check that bluetooth is enabled on the iPad.  Go to the iPad settings app and tap ‘Bluetooth’.  Here there is an on/off toggle for bluetooth.
 
  • Check if the device is currently paired to the iPad in iPad settings > Bluetooth.  If paired, you will see it in “Connected devices” 
  • Forget the device and re-pair it.  To forget the device, in iPad Settings > Bluetooth, tap the blue i icon to the right of the device.  Tap “Forget this device”.  Turn bluetooth off for 10 seconds, then back on.  Proceed with steps to pair the printer 
  • Pairing Instructions:
        1. Insert the tip of a pen or paperclip into the pinhole “PAIR” button on the back of the printer.  Hold it for 5 seconds and release.  The LED will begin to flash green, indicating that pairing is active for 60 seconds.
        2. In iPad Settings > Bluetooth, the printer will appear in the list of available devices.  Tap to connect it.  The Pair LED will change from green to blue. The device is now paired.
 
  • Factory Reset the Printer
        1. Power off the printer
        2. Insert the tip of a pen or paperclip into the pinhole “RST”.  Power on the printer while holding the button.
        3. Continue to hold the "RST" button for 4 or more seconds.  A red and green LED will start flashing.
        4. Release the RST button.  The power LED will stop flashing and turn solid green.  The reset is complete.  Follow steps to pair the device again.
        5. If the power LED continues to flash for longer than 12 seconds, the reset operation was not successful and must be repeated.
 

If Bluetooth printer is shown as connected, but the POS is showing that the printer is not responding:

  1. Go to iPad Settings > Bluetooth and then press on the "i" button next to your Star Bluetooth printer. (Name should be Star Micronics by default)
    Screen_Shot_2018-10-08_at_2.32.30_PM.png
  2.  Make sure the iOS Port Name is set to Star Micronics. If it is not, tap the name of hte printer to change it manually. Alternatively, you can also just change the device Name to Star Micronics and the iOS Port Name will change automatically. 
  3. iOS Port Name has to always be Star Micronics, otherwise, the Point of Sale will not be able to communicate with it.

 

 



Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request
Want to request a new feature? Click here!
Still have questions? Contact our friendly Support team