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Star Bluetooth Printer Not Printing

By Ron

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Star Bluetooth Printer Troubleshooting
 
  • Ensure the printer is not redirected.  On the POS, navigate to Settings > Printers.  Here you will see a list of printers with a “Redirect” toggle for each.  Make sure this is switched off for your Star Bluetooth printer.
 
  • Force-close the POS app and reopen it.  Double-tap the home button and swipe up on the Revel POS app to close it.  Reopen the POS app and tap ‘Refresh’ at the login screen.
 
  • Ensure the printer is assigned to the POS station in the management console. Navigate to "Establishment > Stations > Peripherals > Printer” to find what printer is assigned.
 
  • Check that bluetooth is enabled on the iPad.  Go to the iPad settings app and tap ‘Bluetooth’.  Here there is an on/off toggle for bluetooth.
 
  • Check if the device is currently paired to the iPad in iPad settings > Bluetooth.  If paired, you will see it in “Connected devices”
 
  • Forget the device and re-pair it.  To forget the device, in iPad Settings > Bluetooth, tap the blue i icon to the right of the device.  Tap “Forget this device”.  Turn bluetooth off for 10 seconds, then back on.  Proceed with steps to pair the printer
        • Pairing Instructions:
        1. Insert the tip of a pen or paperclip into the pinhole “PAIR” button on the back of the printer.  Hold it for 5 seconds and release.  The LED will begin to flash green, indicating that pairing is active for 60 seconds.
        2. In iPad Settings > Bluetooth, the printer will appear in the list of available devices.  Tap to connect it.  The Pair LED will change from green to blue. The device is now paired.
 
  • Factory Reset the Printer
        1. Power off the printer
        2. Insert the tip of a pen or paperclip into the pinhole “RST”.  Power on the printer while holding the button.
        3. Continue to hold the "RST" button for 4 or more seconds.  A red and green LED will start flashing.
        4. Release the RST button.  The power LED will stop flashing and turn solid green.  The reset is complete.  Follow steps to pair the device again.
        5. If the power LED continues to flash for longer than 12 seconds, the reset operation was not successful and must be repeated.
 
  • If all else fails, factory reset the iPad

 

 



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