If your Star Bluetooth printer is not printer, please follow these troubleshooting steps:
- General Troubleshooting Steps
- Pairing Instructions
- Factory Reset for Star Bluetooth Printer
- Reconnecting the Printer
General Troubleshooting Steps
To begin troubleshooting your Star Bluetooth printer, start with these steps:
- Ensure the printer is not redirected. On the POS, navigate to Settings > Printers. Here you will see a list of printers with a “Redirect” toggle for each. Make sure this is switched off for your Star Bluetooth printer.
- Force-close the POS app and reopen it. Double-tap the home button and swipe up on the Revel POS app to close it. Reopen the POS app and tap ‘Refresh’ at the login screen.
- Ensure the printer is assigned to the POS station in the management console. Navigate to "Establishment > Stations > Peripherals > Printer” to find what printer is assigned.
- Check that bluetooth is enabled on the iPad. Go to the iPad settings app and tap ‘Bluetooth’. Here there is an on/off toggle for bluetooth.
- Check if the device is currently paired to the iPad in iPad settings > Bluetooth. If paired, you will see it in “Connected devices”.
- Forget the device and re-pair it. To forget the device, in iPad Settings > Bluetooth, tap the blue i icon to the right of the device. Tap “Forget this device”. Turn bluetooth off for 10 seconds, then back on. Proceed with steps in the following section to pair the printer.
To pair the Star Bluetooth printer with the iPad:
- Insert the tip of a pen or paperclip into the pinhole “PAIR” button on the back of the printer. Hold it for 5 seconds and release. The LED will begin to flash green, indicating that pairing is active for 60 seconds.
- In the iPad Settings > Bluetooth, the printer will appear in the list of available devices. Tap to connect it. The Pair LED will change from green to blue. The device is now paired.
Factory Reset for Star Bluetooth Printer
If the above steps fail, please factory reset your Star Bluetooth printer.
Please Note: This will restore your printer back to its default settings.
- Unpair your iPad and receipt printer.
- With the printer turned off, find the reset button located on the back of the printer, and then use a pen to press and hold down the button.
- While holding down the reset button, turn on the printer. Continue holding the reset button for 10 seconds after turning on the printer, and then release the reset button.
- The lights on the front of the printer will begin to flash. Wait until the Power light is a solid green and the Error light is off.
- Test the printer:
- Turn off the printer.
- Hold down the FEED button.
- While holding down the FEED button, turn on the printer.
- When the printer starts printing, release the FEED button.
- Make sure the second page contains the printer's Bluetooth information.
Reconnecting the Printer
If the Bluetooth printer is shown as connected, but the Point of Sale is showing that the printer is not responding:
- Go to iPad Settings > Bluetooth and then press on the "i" button next to your Star Bluetooth printer. (Name should be Star Micronics by default):
- Make sure the iOS Port Name is set to Star Micronics. If it is not, tap the name of hte printer to change it manually. Alternatively, you can also just change the device Name to Star Micronics and the iOS Port Name will change automatically.
- iOS Port Name has to always be Star Micronics, otherwise, the Point of Sale will not be able to communicate with it.