Notice something different in your Management Console? We're rolling out our latest/greatest software version, so click here to see what's new!

If an error pops up when uploading the picture on the Management Console for a specific product, the size of it may be too large.

Pictures cannot be uploaded directly from a phone’s camera since the pictures are almost always in HD and too large to upload.

The picture will need to be resized to a lower resolution, best to be below 1000x1000
After the picture is resized, try uploading again and the error will not show up anymore.


Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request
Still have questions? Contact our friendly Support team