Need a hand setting up or using your system? The new Revel Assistant can guide you through almost anything you'd need to do, step by step. Just head to your Management Console and click the question mark in the bottom right corner to check it out!

To Check for Syncing Issues on the POS

  1. Logout of the iPad POS application.

  2. From the login screen, tap the Revel Systems / Intuit logo until the version information is displayed.

  3. Tap the Troubleshoot button to enter troubleshoot mode.

  4. It may take a few minutes for it to load up, but it will display the network information for all of the devices, the POS stations, as well as connection tests.

 

 

 

 

If the Network Error is Not Identified After the Steps Above

  1. Force close the app and then reopen it. To do this double click the home screen of the iPad. Swipe up on the minimized Revel app window.

  2. If that does not work then restart the iPad by pressing and holding the Home button and Power button at the same time until the screen turns off and the Apple logo displays.



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