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Service Fee Guide

By Caresse | Updated

Anything marked with an asterisk (*) is not available until Version 2.55, which you may not be using yet. Here's how software updates work with Revel:

  • Your Management Console will automatically upgrade to the newest version in mid-October. No action is required!
  • Your new Revel Point of Sale app will be available shortly after that. Once it's available, head here for update instructions.
  • For a complete overview of how releases work at Revel, head here.

Overview

Service Fees allow either a percentage charge or flat fee to be added to an order and can be added manually or automatically applied, based on certain criteria. These can be used for things like delivery charges, bag fees, etc. Keep in mind that a service fee is not the same as gratuity; for more information on this, please see Service Fees Vs. Gratuity.


Contents


Enabling Service Fees

Please note that Service Fees are not enabled by default. Here's how to enable service fees:

  1. In the Management Console, [yourdomainname.revelup.com], navigate to Settings.
  2. Clear Selections and in the search box, enter Enable Service Fee. Then check the box on the left so the settings appear on the right side of the screen.
  3. Next, select Enable Service Fee on the right side of the page. Then, click Save:

Creating Service Fee

Once the Service Fee setting is enabled, you will see a new Service Fee page appear in the Products tab. To create a service fee:

  1. In the Management Console, [yourdomainname.revelulp.com] go to Products and click Service Fees.
  2. Click + Add Service Fee and fill out the service fee Name, Amount Type, and Application. If the Service Fee is taxed, check the box for Tax. If the service fee is applied after tax, check the box for Post Tax:
  3. Then, click Save.
  4. To manage additional details regarding the service fee, click the icon to the right, in line with the new service fee. Here, you will see a few additional options:
    • Auto Apply by Type: This allows you to set how you would like the service fee to apply; you can choose to apply by Time Period, payment type, guest count or order/dining option
      • Once an option is selected, you can choose the requirements for the auto-apply. For example, if you choose Order/dining option, then you will see all available dining options
    • Service Fee Qualification Type: If you would like service fees to apply by product criteria, you can choose from Products, Product Classes, Product Groups or None.
  5. When finished, click Save:
  6. Be sure to Refresh each station to ensure the service fees are pushed to the Point of Sale. 

*Variable Service Fees

A variable service fee has no set amount or percentage. When you apply a variable service fee on the point of sale, you'll see a pop-up where you can enter the amount of the fee.

To set a service fee as variable:

  1. If you haven't already created a service fee, follow the instructions above.
  2. On the Products tab, click Service Fees and then click the icon in line with the service fee you want to edit.
  3. Check the box labeled Variable Fee. Note that you can't set a default amount or qualification rule for a variable service fee. It must be applied to an order manually.
  4. Click Save.

Applying Service Fees

Service fees can be applied at an individual product level or they can be applied to an entire order.

Applying Service Fees to an Item

  1. If you are adding a service fee just to one item, tap on the name of the item on the order screen:
  2. Tap the Service Fee button. If a service fee was preset in the management console, you can tap that service fee.
  3. If a service fee is not created, select Manual and enter the amount and reason for the fee. Then tap OK.

Applying Service Fees to an Order

  1. To apply a service fee to the entire purchase, use the action icons at the bottom of the order screen.
  2. Scroll the action icons to the left or right until you see the Service Fee icon.
  3. After selecting Service Fee, tap the appropriate service fee.
  4. If the service fee is variable, enter an amount.
  5. If none of the existing service fees apply, you can enter a fee manually. Select Manual and enter the amount and reason for the fee. Then tap OK:

Have more questions? Submit a request

Service Fee Guide

By Caresse | Updated

Follow

Anything marked with an asterisk (*) is not available until Version 2.55, which you may not be using yet. Here's how software updates work with Revel:

  • Your Management Console will automatically upgrade to the newest version in mid-October. No action is required!
  • Your new Revel Point of Sale app will be available shortly after that. Once it's available, head here for update instructions.
  • For a complete overview of how releases work at Revel, head here.

Overview

Service Fees allow either a percentage charge or flat fee to be added to an order and can be added manually or automatically applied, based on certain criteria. These can be used for things like delivery charges, bag fees, etc. Keep in mind that a service fee is not the same as gratuity; for more information on this, please see Service Fees Vs. Gratuity.


Contents


Enabling Service Fees

Please note that Service Fees are not enabled by default. Here's how to enable service fees:

  1. In the Management Console, [yourdomainname.revelup.com], navigate to Settings.
  2. Clear Selections and in the search box, enter Enable Service Fee. Then check the box on the left so the settings appear on the right side of the screen.
  3. Next, select Enable Service Fee on the right side of the page. Then, click Save:

Creating Service Fee

Once the Service Fee setting is enabled, you will see a new Service Fee page appear in the Products tab. To create a service fee:

  1. In the Management Console, [yourdomainname.revelulp.com] go to Products and click Service Fees.
  2. Click + Add Service Fee and fill out the service fee Name, Amount Type, and Application. If the Service Fee is taxed, check the box for Tax. If the service fee is applied after tax, check the box for Post Tax:
  3. Then, click Save.
  4. To manage additional details regarding the service fee, click the icon to the right, in line with the new service fee. Here, you will see a few additional options:
    • Auto Apply by Type: This allows you to set how you would like the service fee to apply; you can choose to apply by Time Period, payment type, guest count or order/dining option
      • Once an option is selected, you can choose the requirements for the auto-apply. For example, if you choose Order/dining option, then you will see all available dining options
    • Service Fee Qualification Type: If you would like service fees to apply by product criteria, you can choose from Products, Product Classes, Product Groups or None.
  5. When finished, click Save:
  6. Be sure to Refresh each station to ensure the service fees are pushed to the Point of Sale. 

*Variable Service Fees

A variable service fee has no set amount or percentage. When you apply a variable service fee on the point of sale, you'll see a pop-up where you can enter the amount of the fee.

To set a service fee as variable:

  1. If you haven't already created a service fee, follow the instructions above.
  2. On the Products tab, click Service Fees and then click the icon in line with the service fee you want to edit.
  3. Check the box labeled Variable Fee. Note that you can't set a default amount or qualification rule for a variable service fee. It must be applied to an order manually.
  4. Click Save.

Applying Service Fees

Service fees can be applied at an individual product level or they can be applied to an entire order.

Applying Service Fees to an Item

  1. If you are adding a service fee just to one item, tap on the name of the item on the order screen:
  2. Tap the Service Fee button. If a service fee was preset in the management console, you can tap that service fee.
  3. If a service fee is not created, select Manual and enter the amount and reason for the fee. Then tap OK.

Applying Service Fees to an Order

  1. To apply a service fee to the entire purchase, use the action icons at the bottom of the order screen.
  2. Scroll the action icons to the left or right until you see the Service Fee icon.
  3. After selecting Service Fee, tap the appropriate service fee.
  4. If the service fee is variable, enter an amount.
  5. If none of the existing service fees apply, you can enter a fee manually. Select Manual and enter the amount and reason for the fee. Then tap OK:
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