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How to void the transaction or item

 

Overview:

Follow these instructions to void or return an item. If payment was taken for the order, at the end of this process, the system will ask to refund the voided/returned amount back to the customer. Not refunding the order back will result in a negative balance which will need to be settled by either refunding the difference OR adding items to make up difference.

In order to refund a customer a portion of the check, an item must be voided.

To view all voids made, click here for the void report.

 

Step 1:

Select the item to void on the order screen and it will bring up a prompt window.

 

Step 2:

Select “void item(s)”. Note, this window only comes up after sending the item to the kitchen OR having already paid for the order. Choose whether to void a selected product or to select multiple products.

 

Step 3:

Once item or items are selected, enter in the void reason.

Step 4:

Hit enter then choose whether to return the product back to the inventory.

Step 5:

Select to refund the amount, don’t refund, or cancel the entire process. Not refunding will result in a negative balance which needs to be settled by either refunding or adding items.

 

 


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