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If a client is experiencing issues with scales, do the following:

  1. Remove all peripherals connected to the scale
    1. Power, serial, and display unit
  2. Take the metal lid off
  3. Plug in the display unit and serial cords
  4. Place the metal lid back on
  5. Plug the power back in

 

Wait 10 seconds, then clear the app out of memory.

  1. Press the home button two times quickly 
  2. Swipe the Revel app up
  3. Press the home button to force the screen back to normal
  4. Locate the app and launch it

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