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Orders/Payments Are Still Not Sent to Server

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Orders/Payments Are Still Not Sent to Server:

Sometimes there is a message in the bottom left-hand corner of the login screen that says a certain number of payments/orders have not been sent to the server. There also may be a message that says orders have failed to send to server. This guide explains a few things that can been done when that message appears on the login screen. Below are steps in the order of what would take the least amount of time to what would take the most amount of time. Revel recommends to do this at the end of service or when business is slow at the establishment.

Please check and make sure that you are connected to the correct wi-fi network and that you are able to open Safari and get onto the webpage youtube.com  If none of your POS stations can get online via Safari, please contact our support line.  If you are able to get online, please go ahead and continue.

OPTION A

  1. Log in as Manager role on application
  2. Select Settings at the top then Manager
  3. Select "Sync Log" at the bottom left
  4. Select Orders. This should provide a list of orders that did not send.
  5. Hit "Retry All" at the top right
  6. Wait 3-5 minutes and the number of unsent orders/payments start to drop down.
  7. If this does not change anything, please proceed to the next option 

OPTION B

  1. Logout of Revel on all stations so that only the login pinpad is showing.
  2. Close Revel by tapping the home button twice quickly (the circle shaped button on the ipad). The windows should shrink. Drag the Revel window up and off of the top of the ipad to completely close out of the app. Do this for all stations.
  3. On all the iPads go to the iPad’s Settings > wi-fi > turn off the wi-fi
  4. Wait ten seconds and turn the wi-fi back on > make sure that ipad is connecting to the Revel wi-fi network

Wifi: rev(myestablishment)

Password type: WPA2

Pw: revelup!

  1. Check and make sure that the internet is working properly by opening Safari on the ipad and going to espn.com
  2. Do the same for the other stations
  3. Open up Revel and Refresh
  4. Wait 3-5 minutes and the number of unsent orders/payments start to drop down.
  5. If this does not change anything, please proceed to the next option 

 

OPTION C

  1. Power off the iPad
  2. Power on the ipad
  3. Turn on wi-fi and connect to the connect Revel network
  4. Open up Revel and Refresh
  5. Wait 3-5 minutes and the number of unsent orders/payments start to drop down.
  6. If this does not change anything, please proceed to the next option

 

OPTION D

If the above does not work the network settings of each station needs to be reset. If at any time there is confusion please call the Revel support line.

In order to reset the network settings:

  1. Go to the iPad Settings > Wi-Fi > next to the revmyestablishment network name there is a blue “ i “ with a circle around it. Please press this blue “ i “.
  2. Write down the IP address that you see here. Do this for each ipad since all ipads have their own individual IP addresses.
  3. Go back to the iPads Settings
  4. Press General on the left
  5. Press Reset towards the bottom on the right
  6. Press Reset Network Settings and the ipad will reset (it will take a couple of minutes to turn back on).
  7. When the iPad turns back on go to the iPad’s Settings
  8. Go to Wi-fi > press Other > and type in rev(myestablishment)
  9. pw type: WPA2 pw: revelup!
  10. Open up Safari and go to espn.com > make sure that an entire web page opens
  11. Go to the iPad’s Settings > Wi-Fi > find rev(myestablishment) and to the right of the network name there is a blue “ i ” with a circle around it
  12. Press on the blue “ i “
  13. There will be DHCP, BootP, and Static > Please press on “Static”
  14. Pleas enter the following information:
    • IP: enter the IP address that was obtained earlier for this ipad
    • Subnet Mask: 255.255.255.0
    • Router 192.168.22.1
    • DNS 66.216.77.92, 162.242.199.40
  15. Confirm if the iPad can go online: Open up Safari and go to espn.com > wait for the entire page to open up
  16. Open up Revel and Refresh

 

OPTION E

  1. Make sure that there is internet connection
  2. Go to the Login Screen of each iPad
  3. Press 911912 to send over the database
  4. If step 3 does not work, please make sure that there is an email account setup to work specifically with this iPad, then go to the login screen of Revel and press 911911.  Please follow the prompt and send email to support@revelsystems.com
  5. Contact support and ask for a support ticket to be created and notify them that the database has been sent. 

 

 

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