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Updating Your Revel iPad App

By Mark | Updated

Overview

Revel releases updates to our application a few times a year. You may or may not be prompted to update, but either way, if you want to update to the latest version of the app, please follow the steps below. 

NOTE: If you collect tips, PLEASE be sure to batch out all transactions BEFORE updating or deleting the Revel Point of Sale app. If this step is not complete prior to update/deletion, you will not collect the payment for any unbatched transactions. We also recommend updating your app after business hours to ensure there is no disruption of service.

If you are going to update your Revel application, you must do so from each Point of Sale Station.

To avoid data loss or service disruption, it's important that you follow these instructions closely!


Contents


Disable Automatic App Downloads

You'll first need to disable automatic App Store downloads from your iPad(s). Here's how:

  1. On your iPad, open the Settings app.
  2. Tap iTunes & App Store in the left-side menu.
  3. Switch off Updates under Automatic Downloads:
    1.jpg

You should also disable notifications for iOS updates and other applications:

  1. On your iPad, open the Settings app and tap Notifications.
  2. Under Notification Style, tap App Store:
    2.jpg
  3. Turn OFF Allow Notifications by sliding its toggle to the left. You should see the rest of the options beneath it collapse:3.jpg   

Batch Out Payments

Next, you'll need to batch out payments taken at each Point of Sale station. To do so, please follow the instructions in How to Batch on the Point of Sale.


Verify Payments Sync via Management Console

After payments have been batched, you need to verify that your payments have synced with the Management Console. To do so:

  1. From your Management Console at [yoursubdomain].revelup.com, navigate to Reports and choose the Payment History Report.
  2. Select the current week as the time period, and verify that all Credit payments are labeled Captured.

If any of the payments are not labeled Captured, please call Support immediately to have an agent assist.


Check for Declined/ Offline Payments

Next, verify there are no declined or offline payments, which you can learn to do so in our article How to Manage Declined/Offline Payments.


Check for Unsynced, Open, and Held Orders and Invoices

Next, verify all orders and invoices have synced to the server. To do this:

  1. On the Dashboard, tap Orders.
  2. Next, tap Unsynced Orders. If there are unsynced orders, close them out per usual procedure.
  3. Return to the Dashboard. Tap Orders.
  4. Then, tap Open Orders. If there are any open orders, close them out per usual procedure.
  5. Finally, return to the Dashboard again. Tap Invoices. If any invoices are listed in the Outstanding Invoices window, close them out per usual procedure.

Close Tills

Next, verify all open tills are closed. To do this:

  1. On the Dashboard, under Operations tap Tills.
  2. If there are open tills, close them out per usual procedure .

Download the Revel Assist App

Forgot your Apple ID? You'll need one to complete this step, but you can create a new Apple ID if yours is unrecoverable.

Next—if it's not already installed on your iPad(s)—please download our new security application, Revel Assist, available for download in the App Store:

Revel Assist automatically saves information from your new Revel POS to insure against data loss in the event of technical problems.

You can find Revel Assist in your iPad's App Store app. Just boot up the app, search for Revel Assist, and tap GET to begin the download.


Download New Revel POS App

Forgot your Apple ID? You'll need one to complete this step, but you can create a new Apple ID if yours is unrecoverable.

To install the latest Revel POS app on your iPad(s), open the App Store app and search for Revel POS. Multiple Revel applications will be available for download; select and install the one simply labeled Revel POS:

IMG_0132.PNG


Provision New POS App

Once the new POS app is installed and opened, you'll be asked to provision the app by signing in.

If you're a user with access to the Management Console ([yoursubdomain].revelup.com), all you'll need to do is tap Sign In and enter the credentials you use to log in there.

(If you're not a user with Management Console permissions, please contact your manager/establishment owner to continue with the upgrade process.)

After you enter your Management Console URL, login, and password, tap Enter and the app will prompt you to select an establishment. Tap Yes to confirm, and your configuration will download. It will then ask you to select a station; do so and then press OK to complete the installation.


Delete Old Revel App (if Applicable)

TestFlight users: be sure to follow the instructions in this section to avoid employee confusion and duplicate data! (TestFlight apps have an orange dot next to the app icon to distinguish them from apps downloaded via the App Store.)

Finally, you may need to delete the old version of the Revel app if you downloaded it via TestFlight or other non-App-Store method. (This step is unnecessary if your old Revel app was downloaded via the App Store; the new app will simply replace it.)

After you delete any remaining versions, please use the updated POS app that you downloaded from the App Store.


If you have any questions about the upgrade process, please don't hesitate to submit a Support request or call us for assistance. We're happy to help!

Seeing a POS Not Available or POS No Longer Available error on your iPad(s)? Please call Support for assistance.

Note: Always reestablish any local printer settings after Revel App updates. This includes font size of the printers, any printer redirects, and Zebra printer label types. These settings do not get stored in the server as they are able to be set individually on each POS.


Have more questions? Submit a request

Updating Your Revel iPad App

By Mark | Updated

Follow

Overview

Revel releases updates to our application a few times a year. You may or may not be prompted to update, but either way, if you want to update to the latest version of the app, please follow the steps below. 

NOTE: If you collect tips, PLEASE be sure to batch out all transactions BEFORE updating or deleting the Revel Point of Sale app. If this step is not complete prior to update/deletion, you will not collect the payment for any unbatched transactions. We also recommend updating your app after business hours to ensure there is no disruption of service.

If you are going to update your Revel application, you must do so from each Point of Sale Station.

To avoid data loss or service disruption, it's important that you follow these instructions closely!


Contents


Disable Automatic App Downloads

You'll first need to disable automatic App Store downloads from your iPad(s). Here's how:

  1. On your iPad, open the Settings app.
  2. Tap iTunes & App Store in the left-side menu.
  3. Switch off Updates under Automatic Downloads:
    1.jpg

You should also disable notifications for iOS updates and other applications:

  1. On your iPad, open the Settings app and tap Notifications.
  2. Under Notification Style, tap App Store:
    2.jpg
  3. Turn OFF Allow Notifications by sliding its toggle to the left. You should see the rest of the options beneath it collapse:3.jpg   

Batch Out Payments

Next, you'll need to batch out payments taken at each Point of Sale station. To do so, please follow the instructions in How to Batch on the Point of Sale.


Verify Payments Sync via Management Console

After payments have been batched, you need to verify that your payments have synced with the Management Console. To do so:

  1. From your Management Console at [yoursubdomain].revelup.com, navigate to Reports and choose the Payment History Report.
  2. Select the current week as the time period, and verify that all Credit payments are labeled Captured.

If any of the payments are not labeled Captured, please call Support immediately to have an agent assist.


Check for Declined/ Offline Payments

Next, verify there are no declined or offline payments, which you can learn to do so in our article How to Manage Declined/Offline Payments.


Check for Unsynced, Open, and Held Orders and Invoices

Next, verify all orders and invoices have synced to the server. To do this:

  1. On the Dashboard, tap Orders.
  2. Next, tap Unsynced Orders. If there are unsynced orders, close them out per usual procedure.
  3. Return to the Dashboard. Tap Orders.
  4. Then, tap Open Orders. If there are any open orders, close them out per usual procedure.
  5. Finally, return to the Dashboard again. Tap Invoices. If any invoices are listed in the Outstanding Invoices window, close them out per usual procedure.

Close Tills

Next, verify all open tills are closed. To do this:

  1. On the Dashboard, under Operations tap Tills.
  2. If there are open tills, close them out per usual procedure .

Download the Revel Assist App

Forgot your Apple ID? You'll need one to complete this step, but you can create a new Apple ID if yours is unrecoverable.

Next—if it's not already installed on your iPad(s)—please download our new security application, Revel Assist, available for download in the App Store:

Revel Assist automatically saves information from your new Revel POS to insure against data loss in the event of technical problems.

You can find Revel Assist in your iPad's App Store app. Just boot up the app, search for Revel Assist, and tap GET to begin the download.


Download New Revel POS App

Forgot your Apple ID? You'll need one to complete this step, but you can create a new Apple ID if yours is unrecoverable.

To install the latest Revel POS app on your iPad(s), open the App Store app and search for Revel POS. Multiple Revel applications will be available for download; select and install the one simply labeled Revel POS:

IMG_0132.PNG


Provision New POS App

Once the new POS app is installed and opened, you'll be asked to provision the app by signing in.

If you're a user with access to the Management Console ([yoursubdomain].revelup.com), all you'll need to do is tap Sign In and enter the credentials you use to log in there.

(If you're not a user with Management Console permissions, please contact your manager/establishment owner to continue with the upgrade process.)

After you enter your Management Console URL, login, and password, tap Enter and the app will prompt you to select an establishment. Tap Yes to confirm, and your configuration will download. It will then ask you to select a station; do so and then press OK to complete the installation.


Delete Old Revel App (if Applicable)

TestFlight users: be sure to follow the instructions in this section to avoid employee confusion and duplicate data! (TestFlight apps have an orange dot next to the app icon to distinguish them from apps downloaded via the App Store.)

Finally, you may need to delete the old version of the Revel app if you downloaded it via TestFlight or other non-App-Store method. (This step is unnecessary if your old Revel app was downloaded via the App Store; the new app will simply replace it.)

After you delete any remaining versions, please use the updated POS app that you downloaded from the App Store.


If you have any questions about the upgrade process, please don't hesitate to submit a Support request or call us for assistance. We're happy to help!

Seeing a POS Not Available or POS No Longer Available error on your iPad(s)? Please call Support for assistance.

Note: Always reestablish any local printer settings after Revel App updates. This includes font size of the printers, any printer redirects, and Zebra printer label types. These settings do not get stored in the server as they are able to be set individually on each POS.

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