Troubleshooting: Employee Unable to Clock In

By Libby | Updated



Employee unable to log into Point of Sale due to an error message that the User work period has ended:


There is an end date in the employee record, making the system think that the employee is no longer active in the employees list.


  1. Log into the Management Console
  2. Click the Employees link from the home page of the Management Console:
  3. Click the pencil icon for the employee who cannot log in
  4. Delete the end date field, and click Save:
  5. Refresh the Point of Sale station, and the employee should now be able to login.

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