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Troubleshooting: Employee Unable to Clock In

By Libby

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Problem:

Employee unable to log into Point of Sale due to an error message that the User work period has ended:
userworkperiodend.png

Reason:

There is an end date in the employee record, making the system think that the employee is no longer active in the employees list.

Solution:

  1. Log into the Management Console yoursubdomain.revelup.com.
  2. Click the Employees link from the home page of the Management Console:
    employeelink.png
  3. Click the pencil icon for the employee who cannot log in
    :pencilicon1.png
  4. Delete the end date field, and click Save:
    Webp.net-gifmaker__4_.gif
  5. Refresh the Point of Sale station, and the employee should now be able to login.


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