You can refund tips on an order without refunding any sale amount by following these steps.
- On your Revel Point of Sale, open the order you would like to refund tips for.
- Click Pay:
- The payment screen will open, then click Refund Payments:
- On the refund screen, set Refund Amount to 0.
- Make sure the Refund Tip option is active, then click Refund:
- You will see the changes immediately in the payment screen:
- In your Management Console ([yoursubdomain].revelup.com), navigate to Reports > Order History:
- Find the refunded order and open it by clicking anywhere on the order:
- Scroll down to Payments Section of the order. You’ll see the original payment in green and the refund in red: