If you see the error message "Authentication Error", "Authentication Needed" or "Auth Token Failed" or similar relating to your Intuit payments, please follow these instructions step by step to resolve.
- Update all Point of Sale terminals to version 2.51.12 or above using the normal upgrade procedure.
- Confirm how many company files the URL has under Settings > QuickBooks:
- Click QuickBooks Payment:
- Click on Deactivate > Save:
- Go back and select the correct company file >Activate > Save:
- You should then see the Green ON:
- Refresh the POS
- On the iPP350, click Yellow button and # to reboot pinpad
- Try processing a transaction again
If you still experience this issue, please contact Revel Support to continue troubleshooting.