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How to Find Your Support Ticket Case #

By Kelsey | Updated

Once you submit a case with our Support team, you'll be given a ticket #. It's important to keep track of your ticket # so you can stay up to date with your open case as well as provide quick identification when calling into the Support line.

When you create a case with our Support team over the phone, they'll verbally give you a ticket #. Write this down and keep it for your records.

If you cannot locate that ticket #, you can find it in the follow up email you were sent. You will see the ticket # in the subject line of the email. There will also be a clickable link in the body of the email that will take you directly to your ticket if you have a Support account:_Ticket__1899201__Response_to__New_Ticket_Test__-_kelseylarsen240_gmail_com_-_Gmail.png

If you'd like additional information about managing your open cases, please check out our article Using the Self-Service Portal.


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How to Find Your Support Ticket Case #

By Kelsey | Updated

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Once you submit a case with our Support team, you'll be given a ticket #. It's important to keep track of your ticket # so you can stay up to date with your open case as well as provide quick identification when calling into the Support line.

When you create a case with our Support team over the phone, they'll verbally give you a ticket #. Write this down and keep it for your records.

If you cannot locate that ticket #, you can find it in the follow up email you were sent. You will see the ticket # in the subject line of the email. There will also be a clickable link in the body of the email that will take you directly to your ticket if you have a Support account:_Ticket__1899201__Response_to__New_Ticket_Test__-_kelseylarsen240_gmail_com_-_Gmail.png

If you'd like additional information about managing your open cases, please check out our article Using the Self-Service Portal.

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