Once you submit a case with our Support team, you'll be given a ticket #. It's important to keep track of your ticket # so you can stay up to date with your open case as well as provide quick identification when calling into the Support line.
When you create a case with our Support team over the phone, they'll verbally give you a ticket #. Write this down and keep it for your records.
If you cannot locate that ticket #, you can find it in the follow up email you were sent. You will see the ticket # in the subject line of the email. There will also be a clickable link in the body of the email that will take you directly to your ticket if you have a Support account:
If you'd like additional information about managing your open cases, please check out our article Using the Self-Service Portal.