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How to Reprint Receipts on the Point of Sale

By Katie | Updated

You can easily reprint receipts on your Point of Sale, should the need arise. This will generate a duplicate copy of a receipt, identical to the initial receipt that was printed.


Contents


Activating the Manual Receipt Print Permission

Before version 2.55, this permission was called Manually Reprint Payment Receipts. In version 2.55, the permission was renamed to Manual Receipt Print and extended to include payment and kitchen receipts. Your configurations have not changed.

In order to reprint receipts, the person trying to reprint the receipt must have access to the Manual Receipt Print permission.

  1. To determine if activated, log in to your Management Console ([yoursubdomain].revelup.com) and navigate to Employees. Choose Permissions on the left and then select POS Role Permissions:
  2. Under POS Role Permissions, you'll see all permissions that can be activated on the Point of Sale. All the employee roles are listed across the top and permissions are alphabetically along the left. Scroll until you find Manual Receipt Print and check the box to activate for the appropriate roles:
  3. Scroll back to the top and Save.

Reprinting Receipts on the Point of Sale

After activating the Manual Receipt Print function, anyone who logs in to the Point of Sale with this permission enabled will be able to manually reprint receipts. However, you will need some information about the original order to locate it on the Point of Sale, such as the Order Number, Credit Card Number or Customer Name. To reprint a receipt:

  1. On the Point of Sale, at the top of a New Order, locate the Orders icon. A screen will open and you can search by Order ID or Customer Name:
  2. Tap the icon and select Advanced Search. This lets you choose from search functions, such as Credit Card and Date Range:
  3. On the Advanced Search, you can search by:
    • Order ID - If you have the customer's order ID, as printed on their initial receipt, you can search by it to reprint.
    • Credit Card - If you have the customer's credit card number that they used for the initial order, you can search by this to find all associated orders. Then, you can select the order that needs reprinted.
    • Date Range - Use this to narrow down search results by the date in question to better find the receipt, if Order ID or Credit Card numbers are unavailable.
    • Serial Number - This will appear if you have turned on Support Serial Numbers in your Management Console under Settings > Inventory Settings > Support Serial Numbers.
    • Loyalty Card Number - This will appear if you are using a loyalty rewards program:
  4. Once you have located the original order, you'll see it display on the order screen. Tap the Pay button at the bottom:
  5. On the Pay screen, choose Reprint at the bottom and your receipt will reprint:
  6. You can view a history of receipt reprints in the Action Log.

Have more questions? Submit a request

How to Reprint Receipts on the Point of Sale

By Katie | Updated

Follow

You can easily reprint receipts on your Point of Sale, should the need arise. This will generate a duplicate copy of a receipt, identical to the initial receipt that was printed.


Contents


Activating the Manual Receipt Print Permission

Before version 2.55, this permission was called Manually Reprint Payment Receipts. In version 2.55, the permission was renamed to Manual Receipt Print and extended to include payment and kitchen receipts. Your configurations have not changed.

In order to reprint receipts, the person trying to reprint the receipt must have access to the Manual Receipt Print permission.

  1. To determine if activated, log in to your Management Console ([yoursubdomain].revelup.com) and navigate to Employees. Choose Permissions on the left and then select POS Role Permissions:
  2. Under POS Role Permissions, you'll see all permissions that can be activated on the Point of Sale. All the employee roles are listed across the top and permissions are alphabetically along the left. Scroll until you find Manual Receipt Print and check the box to activate for the appropriate roles:
  3. Scroll back to the top and Save.

Reprinting Receipts on the Point of Sale

After activating the Manual Receipt Print function, anyone who logs in to the Point of Sale with this permission enabled will be able to manually reprint receipts. However, you will need some information about the original order to locate it on the Point of Sale, such as the Order Number, Credit Card Number or Customer Name. To reprint a receipt:

  1. On the Point of Sale, at the top of a New Order, locate the Orders icon. A screen will open and you can search by Order ID or Customer Name:
  2. Tap the icon and select Advanced Search. This lets you choose from search functions, such as Credit Card and Date Range:
  3. On the Advanced Search, you can search by:
    • Order ID - If you have the customer's order ID, as printed on their initial receipt, you can search by it to reprint.
    • Credit Card - If you have the customer's credit card number that they used for the initial order, you can search by this to find all associated orders. Then, you can select the order that needs reprinted.
    • Date Range - Use this to narrow down search results by the date in question to better find the receipt, if Order ID or Credit Card numbers are unavailable.
    • Serial Number - This will appear if you have turned on Support Serial Numbers in your Management Console under Settings > Inventory Settings > Support Serial Numbers.
    • Loyalty Card Number - This will appear if you are using a loyalty rewards program:
  4. Once you have located the original order, you'll see it display on the order screen. Tap the Pay button at the bottom:
  5. On the Pay screen, choose Reprint at the bottom and your receipt will reprint:
  6. You can view a history of receipt reprints in the Action Log.
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