Welcome to the Revel Support Center

Revel is proud to present the new Kiosk XT! It was originally available in the 2.55 release and has additional features available in the 2.59 release. Everything marked with an asterisk (*) is not available until 2.59.

Kiosk XT is a modern and competitive self-service kiosk solution. It's designed to suit Quick Service verticals like quick service restaurants, pizza establishments, fast casual concepts, coffee and snack businesses, and some table service restaurants.

Revel's Kiosk XT:

• Is a brandable self-service solution
• Reduces staffing needs
• Reduces staff training requirements
• Increases operational efficiency
• Increases order accuracy
• Increases order totals
• Reduces wait times
• Creates a comfortable and easy user experience

Please note: Please contact Revel Support to enable Kiosk XT over the legacy kiosk.

All Kiosk XT updates will work the same as the Point of Sale updates. 

Contents

• Branding via Branding Tool
• Welcome Screen
• Customer Ordering Process on Kiosk XT
• Payment Process on Kiosk XT
• Kiosk XT Settings
• New Features in Version 2.59*
• Feature Limitations

Branding via Branding Tool

Please note: The Branding Tool must first be enabled by a Revel agent before you can use it to design your Kiosk XT.

For the entire Branding Tool overview, please see the Branding Tool article.

Welcome Screen

The Kiosk XT Welcome screen is completely brandable via the Branding Tool (please see above mentioned Branding Tool article for how-to steps).

*To access settings or to log out of the Kiosk XT, tap the top left corner.

To start an order tap anywhere on the screen:

Customer Ordering Process on Kiosk XT

Here is the customer order flow on the Kiosk XT:

Dining Option Selection

Once you’ve tapped on the Welcome screen you’ll be prompted to select your dining option (dining options are customizable via Revel Support) *To access settings or to log out of the Kiosk XT, tap the top left corner:

Category/Subcategory Selection

After selecting your dining option, you'll be taken to the Category screen.

To return to the Dining Options page, tap < Back:

There are two ways to set up categories: 1) With images 2) Without images:

Examples of the Category screen with no images (please note: the layout of the category tiles is automatic based on number of active categories):

Examples of the Category screen with images (please note: the layout of the category tiles is automatic based on number of active categories):

*Please note: If only one category exists in the menu, the category selection screen will be skipped. 

When you tap your chosen category, you'll be taken to the product list page. The subcategories are listed above the products:

Product List Screen

To return to the previous Categories screen, tap < All Categories:

Tap a product tile to open its product details page:

Select/deselect any attached modifiers, add note (will apply to that specific product only), and add to order via the Product Details page. If you realize you do not want to add this item to your order, tap < Menu to return to the previous subcategory/products page:

Modifiers Restrictions

The product's attached modifiers will display on the product details page. Depending on the modifier details, they will display as such:

• When a maximum modifier amount is set, you will see Select up to x on the screen.
• When a minimum modifier amount is set, you will see Select at least x on the screen.
• When both a minimum and maximum amount is set, you will see Select at least x. When the minimum amount is satisfied, the label changes to Select up to x.
• When modifiers are free, you will see a Free label.
• When a min/max for free amount is set, you will see a x for free label.

Out of Stock Products

If a product's inventory has been set and if it becomes out of stock, the product will be labeled Out of stock on the Product screen. Its title, description, and price will also be disabled:

If an out of stock product is selected, the following prompt will appear:

Depending on settings, you can choose to add the product anyway or force the user to return to the product menu. Add anyway (manager override) will request a manager pin.

Checkout

When ready to checkout, tap the shopping cart icon in the top right corner of the Category, Product page, or Dining Option selection screen to go to the order summary:

Here, you will have the option to edit the order before checkout. You can cancel the entire order, remove an item by tapping the x in the top right corner of the product listing, change the modifiers by tapping Edit next to a product listing, and change the quantity of items (if a product does not have attached modifiers, you'll find an Add note option instead of the edit option). You'll also see the current subtotal, applied taxes, any applied discounts, and any applied service fees:

When satisfied with the order, tap Checkout.

Payment Process on Kiosk XT

After tapping Checkout, you'll be prompted to select your payment type (payment types are customizable via Revel Support):

If Credit Card is selected, the kiosk will connect to card swipe, prompt you to follow the directions on the pin pad, and then show whether the card was accepted or declined. If it was accepted, it will prompt for a customer signature directly on the kiosk screen:

Once payment has been selected and processed, you will be prompted to select how you'd like to receive your receipt:

Completed Order Screen

Once payment is complete and the receipt option has been selected, you will receive a call number or order number (order number will appear if the call number feature is disabled. Please note: Call number is not enabled by default. It must be turned on in Management Console> Settings> Advanced POS Settings) . Tap Finish to complete the order process:

Please Note: Kiosk XT supports the following payment processors*:

• Vantiv/TriPOS
• FreedomPay

*Additional payment processors are slotted to be added in future releases. 

Kiosk XT Settings

General Settings

Just like with legacy kiosk, the Kiosk XT settings are all enabled/disabled and customized via the Management Console. You will find them under Settings> Kiosk in the top left corner of the Welcome screen.

Once you tap the top left corner and enter your manager PIN, you'll find Manager, Settings, and Logout:

MANAGER

Under Manager, you'll find Financials, Time Management, Declined Payments, and Offline Payments:

FINANCIALS

Under Settings > Manager > Financials, you'll find the Daily Cash Log, Daily Payment Summary, Payment Log, and Sales Report:

TIME MANAGEMENT 

Under Settings > Manager > Time Management, you'll find your employees' clock in/clock out history:

You can manually add an entry by tapping Add :

DECLINED PAYMENTS

Under Settings > Manager > Declined Payments, you'll find any credit card payments that failed to send to the server. 

OFFLINE PAYMENTS 

Under Settings > Manager > Offline Payments, you'll find any credit card payments that were taken while the system was offline. Here you'll be able to manually push them through to the server if your system is back online. 

SETTINGS

Under Settings, you'll find About, Stations, Menu, Printers, Cash Drawer & Tills, Payments, Access, Training Mode, Network Sync, and Support. These are the same general settings found on a POS station:

New Features in Version 2.59*

Call Name Input

With the call name feature, orders are tagged with a customer's name. This helps the employees and customers to know whose order it is.

To use call names on Kiosk XT:

1. First, call names must be enabled. To enable call names, in the Management Console ([yoursubdomain].revelup.com) go to the Settings tab.
2. Click Clear Selections and type Call Name in the search bar. Check the box next to Prompt for Call Name.
3. Check the box for Prompt for Call Name on the right side of the screen. Select your preferred behavior settings. Click Save:
4. Once the setting has been enabled via the Management Console, the below screen will appear on the kiosk:

Custom Call Name

Kiosk XT also supports custom call names. This allows you to customize call names in order to specify how you call your customers for order pickup, for example, you can define your call name as Call Name, Table Number, Etc.

To use custom call names on Kiosk XT:

1. First, call names must be enabled. To enable call names, in the Management Console ([yoursubdomain].revelup.com) go to the Settings tab.
2. Click Clear Selections and type Custom Call Name in the search bar. Check the box next to Custom Call Name.
3. Check the box for Custom Call Name on the right side of the screen. Fill out the nested fields that appear once the box is checked: Call Name Label and Example Text. Here, 
4. Click Save:

Discount Code Input

Discount codes allow your customers to enter a specific code at checkout and receive the associated discount. To use discount codes on Kiosk XT:

1. First, a discount code must be set up in the Management Console under Products>Discounts>Details>Discount Code Enabled. Learn how to set up Discount Codes here.
2. On the kiosk, the customer will be prompted to enter a discount code after selecting a payment option. If the user has a code, they will select the option I have a discount code. Then, the discount code input field will appear. Valid characters are A-Z, a-z, and 0-9. No spaces allowed.
3. A screen will appear confirming the discount was applied:

Group Combos

To use group combos on Kiosk XT:

1. First, a group combo must be created in the Management Console. Learn about creating group combos here.
2. On the kiosk, the group combo will appear as a product tile:
3. After selecting the combo product tile, the customer will be prompted to choose their desired item from each combo group set:
4. If any modifiers are attached to the product, the kiosk will prompt the customer to select the modifiers:
5. The combo screen will then display the specific products selected for each set:
6. Proceed with the rest of the order like normal.

Product Scanning Via Barcode

Now, you can scan a product's barcode with a barcode scanner to add it to an open order on the kiosk. To set up barcode scanning on Kiosk XT:

1. First, make sure a barcode scanner is assigned to the station in the Management Console. This must be done by a Revel agent. Learn more about barcode scanners here.
2. On the kiosk, the customer will scan an item's barcode with the barcode scanner. If the scanned value exists in the system, modifiers will appear if any modifiers are attached to the item. Once the modifiers have been selected or if no modifiers are attached to the item, the item will be added to the customer's cart and the cart screen will appear to confirm the add.
3. If an item is scanned and the scanned value does not exist in the system, a window will appear stating Product with Barcode Was Not Found.

Revel Loyalty

With Version 2.59, customers can now use their Revel Loyalty accounts on Kiosk XT. They can enter their loyalty number by inputting it manually, scanning their cards with a barcode scanner, or swiping their loyalty cards on a cardswipe.

Once their loyalty number is inputted and accepted on the kiosk, they can view their point balance. They can also redeem their points.

New loyalty points will be added to their account after payment is complete.

Punchh Loyalty

With Version 2.59, customers can now use their Punchh Loyalty accounts on Kiosk XT. Please make sure that Punchh Loyalty is enabled in the Management Console and that the customer has a Punchh account already created. Learn more about Punchh Loyalty here.

On the kiosk, the customer will log in with their Punchh account credentials. They will be asked if they have a loyalty account once they are on the Payment screen:

Once logged in, the customer can:

• View Punchh loyalty details (name, email, phone number and points balance)
• Redeem available Punchh loyalty rewards
• Input Punchh coupon code (as a discount code)

New Punchh points will be added to their account after payment is completed.

Customers can also create a Punchh account on the kiosk.

Feature Limitations

Please note: Kiosk XT does not currently support the following:

• CRM data (login, order history)
• Loyalty programs (except Revel Loyalty and Punchh Loyalty)
• Gift card payments and purchase/refill of gift cards
• Matrix inventory
• Tips