Welcome to the Revel Support Center

Revel is proud to present the new Kiosk XT! It's available in the 2.55 release.

Kiosk XT is a modern and competitive self-service kiosk solution. It's designed to suit Quick Service verticals like quick service restaurants, pizza establishments, fast casual concepts, coffee and snack businesses, and some table service restaurants.

Revel's Kiosk XT:

• Is a brandable self-service solution
• Reduces staffing needs
• Reduces staff training requirements
• Increases operational efficiency
• Increases order accuracy
• Increases order totals
• Reduces wait times
• Creates a comfortable and easy user experience

Please note: Please contact Revel Support to enable Kiosk XT over the legacy kiosk.

All Kiosk XT updates will work the same as the Point of Sale updates. 

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Contents

• Branding via Branding Tool
• Welcome Screen
• Customer Ordering Process on Kiosk XT
• Payment Process on Kiosk XT
• Kiosk XT Settings
• Feature Limitations

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Branding via Branding Tool

Please note: The Branding Tool must first be enabled by a Revel agent before you can use it to design your Kiosk XT.

For the entire Branding Tool overview, please see the Branding Tool article.

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Welcome Screen

The Kiosk XT Welcome screen is completely brandable via the Branding Tool (please see above mentioned Branding Tool article for how-to steps).

*To access settings or to log out of the Kiosk XT, tap the top left corner.

To start an order tap anywhere on the screen:

Customer Ordering Process on Kiosk XT

Here is the customer order flow on the Kiosk XT:

Dining Option Selection

Once you’ve tapped on the Welcome screen you’ll be prompted to select your dining option (dining options are customizable via Revel Support) *To access settings or to log out of the Kiosk XT, tap the top left corner:

Category/Subcategory Selection

After selecting your dining option, you'll be taken to the Category screen.

To return to the Dining Options page, tap < Back:

There are two ways to set up categories: 1) With images 2) Without images:

Examples of the Category screen with no images (please note: the layout of the category tiles is automatic based on number of active categories):

Examples of the Category screen with images (please note: the layout of the category tiles is automatic based on number of active categories):

*Please note: If only one category exists in the menu, the category selection screen will be skipped. 

When you tap your chosen category, you'll be taken to the product list page. The subcategories are listed above the products:

Product List Screen

To return to the previous Categories screen, tap < All Categories:

Tap a product tile to open its product details page:

Select/deselect any attached modifiers, add note (will apply to that specific product only), and add to order via the Product Details page. If you realize you do not want to add this item to your order, tap < Menu to return to the previous subcategory/products page:

Modifiers Restrictions

The product's attached modifiers will display on the product details page. Depending on the modifier details, they will display as such:

• When a maximum modifier amount is set, you will see Select up to x on the screen.
• When a minimum modifier amount is set, you will see Select at least x on the screen.
• When both a minimum and maximum amount is set, you will see Select at least x. When the minimum amount is satisfied, the label changes to Select up to x.
• When modifiers are free, you will see a Free label.
• When a min/max for free amount is set, you will see a x for free label.

Out of Stock Products

If a product's inventory has been set and if it becomes out of stock, the product will be labeled Out of stock on the Product screen. Its title, description, and price will also be disabled:

If an out of stock product is selected, the following prompt will appear:

Depending on settings, you can choose to add the product anyway or force the user to return to the product menu. Add anyway (manager override) will request a manager pin.

Checkout

When ready to checkout, tap the shopping cart icon in the top right corner of the Category, Product page, or Dining Option selection screen to go to the order summary:

Here, you will have the option to edit the order before checkout. You can cancel the entire order, remove an item by tapping the x in the top right corner of the product listing, change the modifiers by tapping Edit next to a product listing, and change the quantity of items (if a product does not have attached modifiers, you'll find an Add note option instead of the edit option). You'll also see the current subtotal, applied taxes, any applied discounts, and any applied service fees:

When satisfied with the order, tap Checkout.

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Payment Process on Kiosk XT

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After tapping Checkout, you'll be prompted to select your payment type (payment types are customizable via Revel Support):

If Credit Card is selected, the kiosk will connect to card swipe, prompt you to follow the directions on the pin pad, and then show whether the card was accepted or declined. If it was accepted, it will prompt for a customer signature directly on the kiosk screen:

Once payment has been selected and processed, you will be prompted to select how you'd like to receive your receipt:

 

Completed Order Screen

Once payment is complete and the receipt option has been selected, you will receive a call number or order number (order number will appear if the call number feature is disabled. Please note: Call number is not enabled by default. It must be turned on in Management Console> Settings> Advanced POS Settings) . Tap Finish to complete the order process:

Please Note: Kiosk XT supports the following payment processors*:

• Vantiv/TriPOS
• FreedomPay

*Additional payment processors are slotted to be added in future releases. 

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Kiosk XT Settings

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General Settings

Just like with legacy kiosk, the Kiosk XT settings are all enabled/disabled and customized via the Management Console. You will find them under Settings> Kiosk.

 

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Feature Limitations

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Please note: Kiosk XT does not currently support the following:

• CRM data (login, order history)
• Combos
• Loyalty programs
• Discount code input
• Gift card payments and purchase/refill of gift cards
• Barcode scanning products
• Matrix inventory
• Tips
• Call names