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Revel 2.59 Auth0 Login Changes FAQ

By Sujin | Updated

Note: This article refers to features in version 2.59, which you may not be using yet. Here's how software updates work with Revel:

  • Your Management Console will automatically upgrade to the newest version in mid-March. No action is required!
  • Your new Revel Point of Sale app will be available shortly after that. Once it's available, head here for update instructions.
  • For a complete overview of how releases work at Revel, head here.

Revel 2.59 introduced a new login manager called Auth0, which manages authentication for all users logging in to the Management Console. Auth0 will also manage single sign-on using the customer's Revel login for services that Revel may implement in the Management Console in the future.

The main differences users will notice is that the login screen's appearance has changed:

Management Console login screen from 2.59 onward

The new login manager enforces username and email uniqueness across all Revel URLs, not just a single URL. Most logins will not change. However, you may notice a change if you have a common username or have access to multiple Revel URLs.


Contents


Why did my login info change?

When transitioning to single sign-on, Revel enforced username and email uniqueness across all URLs, not just a single URL. If someone else on a different Revel URL had the same username as you, the first person to log in keeps their username (e.g. alex). However, the second person's username changes to include their Revel subdomain (e.g. alex_yoursubdomain).


How do I change my username or email?

The migration to Auth0 enforces username uniqueness; because of this, changing your username is no longer supported.

You can change your email address as often as you like. We strongly encourage you to log in using your email address instead of a username starting in Revel 2.59.


I can't log in anymore. What should I do?

If you have multiple unsuccessful logins in a row, your IP address will be blocked. If you have successfully logged in previously, you'll receive an email with instructions on unblocking your IP address.

If you receive this email and you have not logged in to the Management Console recently, contact support.

If you're blocked from logging in or forgot your username or email, contact support and our support team will be more than happy to help.


I can no longer log in to multiple Revel URLs. How can I regain access?

Contact Support and our support team will be more than happy to help.

Note that once you've regained access to multiple Revel URLs, your passwords for these URLs will remain unchanged.


Have more questions? Submit a request

Revel 2.59 Auth0 Login Changes FAQ

By Sujin | Updated

Follow

Note: This article refers to features in version 2.59, which you may not be using yet. Here's how software updates work with Revel:

  • Your Management Console will automatically upgrade to the newest version in mid-March. No action is required!
  • Your new Revel Point of Sale app will be available shortly after that. Once it's available, head here for update instructions.
  • For a complete overview of how releases work at Revel, head here.

Revel 2.59 introduced a new login manager called Auth0, which manages authentication for all users logging in to the Management Console. Auth0 will also manage single sign-on using the customer's Revel login for services that Revel may implement in the Management Console in the future.

The main differences users will notice is that the login screen's appearance has changed:

Management Console login screen from 2.59 onward

The new login manager enforces username and email uniqueness across all Revel URLs, not just a single URL. Most logins will not change. However, you may notice a change if you have a common username or have access to multiple Revel URLs.


Contents


Why did my login info change?

When transitioning to single sign-on, Revel enforced username and email uniqueness across all URLs, not just a single URL. If someone else on a different Revel URL had the same username as you, the first person to log in keeps their username (e.g. alex). However, the second person's username changes to include their Revel subdomain (e.g. alex_yoursubdomain).


How do I change my username or email?

The migration to Auth0 enforces username uniqueness; because of this, changing your username is no longer supported.

You can change your email address as often as you like. We strongly encourage you to log in using your email address instead of a username starting in Revel 2.59.


I can't log in anymore. What should I do?

If you have multiple unsuccessful logins in a row, your IP address will be blocked. If you have successfully logged in previously, you'll receive an email with instructions on unblocking your IP address.

If you receive this email and you have not logged in to the Management Console recently, contact support.

If you're blocked from logging in or forgot your username or email, contact support and our support team will be more than happy to help.


I can no longer log in to multiple Revel URLs. How can I regain access?

Contact Support and our support team will be more than happy to help.

Note that once you've regained access to multiple Revel URLs, your passwords for these URLs will remain unchanged.

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