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Updating Your Revel iPad App
Overview
Revel releases updates to our application a few times a year. You may or may not be prompted to update, but either way, if you want to update to the latest version of the app, please follow the steps below.
NOTE: If you collect tips, PLEASE be sure to batch out all transactions BEFORE updating or deleting the Revel Point of Sale app. I...
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Caller ID
Overview
Caller ID helps you manage phone orders by recognizing customers and keeping a history of incoming calls.
Contents
Enabling Caller ID
Using Caller ID
Call Log
Enabling Caller ID
To enable Caller ID for your establishment, contact a Revel Agent. Once Caller ID is enabled for your establishment.
Using Caller ID
When a call comes in, ...
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"Invalid PIN" When Logging In
If employee is having issues logging in with their pin number, double check these two areas.
1. Make sure employee is using the correct pin
Sometimes employee could have forgotten their pin number. To find or double check the employee's pin number:
On the Management Console ([yoursubdomain].revelup.com), go to the Employees tab.
Click the ic...
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How to Provision Your iPad
NOTE: Please do NOT perform this operation unless specifically advised to do so by a Revel Support Agent. Provisioning your iPad WILL DELETE ALL REVEL DATA PERMANENTLY.
To provision your iPad, you will need to have access to the log in credentials of your Management Console. If you are provisioning your iPad after going live, please make sure ...
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How to Find Software Version on POS and KDS
When updating your Point of Sale application to the 2.31 version, it's also important to verify that your Kitchen Display and Order Taker are also on the same version. Follow to steps below to check the version numbers.
Point of Sale or Order Taker
Kitchen Display
Point of Sale or Order Taker
On the Point of Sale login screen, double tap ...
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How to Refresh Your Point of Sale
Refreshing your Point of Sale is a practice we recommend you do every day before you open and every night after you close. Refreshing the POS on a regular basis keeps the system healthy and running smoothly. If you make any changes in the Management Console ([yoursubdomain].revelup.com), whether you add 100 new products or change just one settin...
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Training Mode
Training Mode allows you to train employees and yourself, to use your Point of Sale without affecting reporting, inventory, etc… Activity completed during Training Mode is not valid once disabled, so should be used for training purposes only.
A few things to keep in mind before enabling Training Mode:
Credit card transactions can be refunded i...
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How to Send to the Kitchen by Dining Option
Overview
You have the ability to determine which items and/or orders are sent to the kitchen based on the dining option that is selected. This is especially helpful if you have online ordering and want those orders to get sent directly to the kitchen for preparation. To make sure that orders are being printed to the kitchen, you will first have ...
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Checking iPad for Syncing Issues
To Check for Syncing Issues on the POS
Logout of the iPad POS application by clicking the name at the top right-hand corner of the screen:
This will return you to the login screen. Double-tap the Revel Systems logo:
The POS Information will appear, showing Version, Establishment ID, Station name, Device ID, and your URL:
At the bottom of the bo...
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How to Change the Point of Sale Font Size
If you want to change the size of your Point of Sale menu, you can do so directly from the Point of Sale station.
On the Point of Sale:
Tap Settings from the dashboard:
Next, tap Menu.
Then, tap Product Box Font Size:
Tap the desired font size and then tap Done:
You'll see your changes reflected in the Category, Subcategory, and Products sectio...
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Fast Cash and Fast Credit
Fast Cash and Fast Credit allow for a more streamlined and quicker order process on the Point of Sale.
Tapping either the Fast Cash or the Fast Credit button will cause the Order screen to immediately move to the Payment screen. If the Fast Cash button is tapped, the system will assume the Fast Cash Amount was tendered and change will be calcula...
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Manual Offline Mode on the Point of Sale
If your payment processor is experiencing issues, you will still be able to take offline payments if the setting is enabled on your Point of Sale and provided that the integration between Revel and your payment processor supports this.
Contents
Manual Offline Mode
Offline Mode Limits
Manual Offline Mode
To ensure that you're ready to process...
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Offline Mode/ Always On Mode
If your Revel Point of Sales loses connection with your Revel network, you can still process sales and payments using Offline Mode (also known as Always on Mode).
Please Note: While Offline Mode allows you to take credit card payments while the system is disconnected from the internet, the payments are not processed until the system is connected...
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iPad Compatibility with iOS Versions
To keep up and stay ahead of the ever-growing changes in technology, we've optimized the Revel apps for use with iOS 11+. As such, these apps are only supported for iOS 10+. Any devices running iOS 9.3.5 and below are incompatible with the 2.48 app builds, but are compatible with the all 2.31 and below app builds.
iPad Model
Highest Suppor...
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How to Restrict Login Access to a Station
With Revel, you can restrict login access to specific stations so only certain employees can use it. For instance, if you had a terminal behind your bar that was reserved for bartenders, you could use this tool to grant login permission to your bartenders only. To setup restricted login access, follow the steps below:
Login to the Point of Sal...
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Idle Animation Guide
Idle animation allows a single photo or slide show to appear on the Revel application after a certain amount of inactivity. These idle animation sets can be set on your KDS, CDS or POS units.
There can be multiple idle animation sets assigned to specific stations, so you can customize for each one, if you'd like. For example, one CDS might show ...
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