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Online Ordering XT
Please note: this is an Early Adopter Program (EAP) feature, meaning it’s only available to select users. If you’d like to try this feature early, please contact Support and let us know. We’ll forward your info to the right department and let you know if you’re a good fit for the program!
Anything marked with an asterisk (*) is not available un...
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Online Ordering: Auto-Close Paid Orders
You can set online orders to close automatically upon receiving payment. This prevents a backlog of held orders waiting to be closed during the end-of-day process.
This setting is independent of the Auto Done setting which closes orders when they are fully paid.
If you enable the Auto Close Paid Orders setting, online orders will not print to yo...
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Online Ordering FAQ
If you can't find the answer to your question here, try searching the Revel Help Site or contact Revel Support.
Will delivery times adjust if the customer is in a different time zone?
Can I include a pop-up window requiring information from the customer at checkout?
Why does using LevelUp as a an online payment type return an "Unauthorized"...
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Online Ordering Written Instructions
Overview
Revel offers its own platform for online ordering. This feature is available for purchase in addition to any monthly hosting fees and/or other monthly services. Please contact our sales representatives if you would like to explore the option to add online ordering to your Revel POS system. Once you have submitted payment for online orde...
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Online Ordering: Creating a Custom Online Menu
Overview
Before you launch online ordering, you'll need to create a custom online menu. This allows you to control exactly which products are available online and when they're available without altering your main menu. You can also create different menus for different times (a late night menu, for instance), days of the week, limited-time specia...
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reCAPTCHA V2 for Online Ordering
reCAPTCHA v2 is a free service from Google that helps protect websites from spam and abuse. A “CAPTCHA” is a test to tell human and bots apart. It is easy for humans to solve, but hard for “bots” and other malicious software to figure out.
Please follow the below process to enable reCAPTCHA for your Revel Online Ordering site.
Contents
reCAPTC...
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Saving and Changing Credit Card Details for Online Ordering
With Revel's Online Ordering platform, it's possible to save credit card details for future use. You can also edit any saved credit card details.
Please note: This tutorial is for Mercury/ Vantiv hosted checkout.
To use the feature, create an account on the online ordering site and/or log in.
Add products to your cart and click Checkout.
On...
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Prep/Cook Time
If you have online ordering, you can set an estimated preparation time for your items. Once an order is placed, your customer will then see an estimated time frame for when their item is ready for pickup.
Contents
Enabling Prep Time
Adjusting Prep Time for Individual Items
Enabling Prep Time
Begin by going to the Management Console, then Se...
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Online Ordering Resource Center
Welcome to Revel's Online Ordering resource center!
You can use this page to quickly find Online Ordering help in a variety of formats.
Contents
Online Ordering In-Product Walkthrough
Online Ordering Written Instructions
Online Ordering Videos
Live Training Webinars
1:1 Consultations
Additional Links
Online Ordering In-Product Walkthrough
Th...
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Online Ordering Menu Not Showing/Updating
Issue
The online menu is not showing changes made in the management console.
Environment
Management console and online ordering site
Cause
The menu has not been refreshed
Resolution
Go to Settings -> Online Ordering Settings -> Refresh Menu
Click Refresh Menu.
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